PRIVACY POLICY

Effective Date: June 2026

TELIMA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the TELIMA mobile application and related services.

By using TELIMA, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information
• Full name
• Email address
• Phone number
• Profile information
• Delivery addresses
• Payment-related information (processed securely through third-party payment providers)

B. Location Information
• Precise location data when you use ride booking, delivery, navigation, or location-based services
• Background location data may be collected when a driver, courier, or service provider is actively performing a ride, delivery, or assigned task, where permitted by your device settings and applicable laws

C. Device and Usage Information
• Device type and model
• Operating system version
• IP address
• Mobile network information
• App usage data
• Diagnostic and crash reports

D. Communications
• Customer support messages
• In-app communications
• Service-related notifications

1. How We Use Your Information

We use information to:

• Provide and operate our services
• Process bookings, deliveries, and service requests
• Facilitate communication between users and service providers
• Verify user accounts
• Process payments and transactions
• Improve app functionality and user experience
• Provide customer support
• Send service updates and notifications
• Detect fraud, abuse, and security threats
• Comply with legal obligations

1. Location Services

Location information is used to:

• Match users with nearby drivers and service providers
• Provide navigation and route optimization
• Enable real-time order and ride tracking
• Improve service accuracy and estimated arrival times

You can manage location permissions through your device settings. Certain features may not function properly without location access.

1. Sharing of Information

We may share information with:

• Drivers, couriers, merchants, and service providers to fulfill requested services
• Payment processors for secure transaction processing
• Cloud hosting and technology service providers
• Customer support and communication service providers
• Government authorities or legal entities when required by law

We do not sell your personal information to third parties.

1. Data Storage and Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.

1. Data Retention

We retain personal information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements and policies

When information is no longer required, it will be securely deleted or anonymized where appropriate.

1. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

1. Children's Privacy

TELIMA is not directed to children under the age required by applicable laws in your jurisdiction. We do not knowingly collect personal information from children without appropriate authorization.

1. Third-Party Services

TELIMA may use third-party services such as payment gateways, analytics providers, mapping services, notification services, and cloud infrastructure providers. These providers may collect and process information in accordance with their own privacy policies.

1. International Data Transfers

Your information may be processed and stored in countries outside your place of residence where our service providers operate. We take reasonable measures to ensure appropriate protection of personal information.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the application and will become effective upon publication.

1. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

TELIMA Support
Email: support@telima.africa

By using TELIMA, you acknowledge that you have read and understood this Privacy Policy.